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HIWIN Support Our team will be happy to support you in all technical matters relating to assembly, commissioning, maintenance and repair of our products. Our expert team will be happy to assist you at any time, either on our hotline or on-site.

​​​​​​​Customer satisfaction is important to us, and impeccable service is one of the most best ways to achieve it.
​​​​​​​Whether your have mechanical, electrical or mechatronic questions - contact our technical support department and benefit from the expertise and experience of our professional team. Our team analyses the respective task together with you and offers you a suitable solution at short notice.

Service description:

  • Service hotline for all questions regarding HIWIN products during assembly, commissioning and maintenance.
  • Assistance with commissioning by telephone, Teamviewer, video conference or on-site.
  • Execution of maintenance and repair work at your site.
  • Shipping of spare parts with standard or express delivery.


  • Assessment and analysis of defective components with subsequent preparation of a repair quote.
  • Professional and reliable repair of your products (also for other makes for ballscrews).
  • Development of a compatible solution in the event that repair is no longer economically viable.